Training Programmes
Train with the Top Motor and Diesel Mechanic Training School for A Firm Grounding in the Industry
Customer Interactions
Purpose:
This training program is for any individual who is, or wishes to be, involved in Customer Relations, this could be an individual who is a front liner and engages with customers at various levels through various mediums. The Qualification contains all the skills, knowledge, values, and attitudes required by a learner who needs mainly to be able to perform a range of activities and thereby meet the challenges within a specific Customer Interaction environment. An individual acquiring this Qualification will be able to contribute towards the efficient operation of several processes within this sector and at this level as described in the Core component of the qualification.
The Core component covers the following competencies:
- Understand customers and be able to distinguish various types of customers.
- Understand the importance of various types of customers.
- Able to Comprehend the importance of a customer relationship and able to apply the stages of a positive customer relationship.
- Understand the benefits of satisfying a customer’s expectation and be able to apply the key components to satisfy a customer.
- Offer a customer outstanding service and know how to enable this.
- Display skills for outstanding service.
These competencies will enable the learner to work in different industries within the customer services sector.
The Qualification ensures the progression of learning, enabling the learner to perform optimally within the customer services field of learning and providing access to learning at a higher level within the same or a related sector.